Politique de remboursement

Return and Refund Policy

We accept return requests within 14 days after the customer receives the order.

To be eligible for a return, the item must be in the same condition that you received it: unused, unopened, with its original packaging. A receipt or proof of purchase may be required.

Hair care products and final sale items

For health and hygiene reasons, hair care products that have been opened, used, or have damaged packaging cannot be returned, exchanged, or refunded.

Items marked as “final sale” are not eligible for return, exchange, or refund.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at: info@soulanature.com. We will review the issue and offer an appropriate solution.

How to request a return

To request a return, please contact us at: info@soulanature.com.

Returns sent back without contacting us first will not be accepted.

Return shipping fees

Return shipping fees are the customer’s responsibility, except if the item is defective or if we made an error with the order.

Refunds

Once we receive and inspect the returned item, we will let you know if the refund is approved. If approved, the refund will be issued to the original payment method.

For any return questions, you can contact us at: info@soulanature.com.